Here is information for help for homeowners.

Help for Homeowners information

U.S. Department of Housing and Urban Development (HUD)
HUD offers free or low cost foreclosure prevention counselling through the state.
To learn where the nearest counselling agency is in your place, please see or call toll free, 1.800.569.4287 to learn more.
HOPE NOW Alliance
HOPE NOW is a coalition between mortgage companies, counselors and investors to create an unified, coordinated strategy to accomplish and help homeowners facing financial hardship.
— HOPE NOW Alliance counselling organizations provide borrowers with credit counseling, indepth debt management and total foreclosure counseling
— all counselors affiliated with the HOPE NOW Alliance are HUD- and their services are free of charge
— an independent, nonprofit counsel will be able to help you understand your situation, identify your choices and enable you to work with your mortgage company to hopefully locate an option to foreclosure
For more information about help for homeowners, visit or call the HOPE Hotline: 1.888.995.HOPE (1.888.995.4673).
Help For Homeowners Facing Foreclosure
If you have already fallen behind, are having trouble making your mortgage payments or are in default or foreclosure, you may feel scared, ashamed or overwhelmed. It is very essential that you act immediately reach out for the help you will need and to communicate your scenario clearly to your lender. The longer you wait, the fewer choices you may have avoid foreclosure or to save your home. Here are some suggestions on the steps to take if you end up in this situation:
Contact Your Lender or Loan Servicer Immediately
It’s crucial that you contact your lender or loan servicer after you recognize that you will be not able to make a payment. It is a vital first step in addressing your situation and identifying options that are possible. It is extremely essential that you simply react to post and telephone calls from your own lender. If your lender does not learn from you, they may be more likely to start legal action resulting in foreclosure.
What may happen if you fall behind understand: A timeline
It is possible to expect specific actions by your lender when you fall behind on your mortgage payments.
Know your alternatives
If you’re having trouble making your mortgage payments there may be choices available that may help you avoid foreclosure.
Know your rights
You might have certain rights under the law when it comes to your own house and your mortgage.
Contact a Not-For-Profit Housing Counselor
Home counselors that handle foreclosure-related problems can give you advice on your own options and resources at little or no price. They might also be capable to negotiate with your lender free of charge and allow you to find free legal services in your region.
Find an approved not for profit home counsel in your area
Homeowners seeking advice or counseling can also call the 24-hour toll free HOPE NOW HOTLINE at 888-995-HOPE (888 995 4673). HOPE NOW is an alliance of HUD approved counselling mortgage lenders and agents, servicers, investors offering foreclosure prevention help that is free.
If you live in New York City, you may also call the Center for New York City Neighborhoods (CNYCN) at 646 786 0888 or 311. CNYCN associates in all five boroughs with more than 50 agencies and coordinates foreclosure prevention and intervention services. CNYCN is able to help you locate the right services for your needs.
Seek Legal Assistance
Contact a lawyer and review your mortgage documents. Ensure that your loan is not in violation of any laws. If you don’t have a lawyer, call the New York State Bar Association’s Lawyer Referral Program at (800) 342-3661 to locate one. You may qualify for free legal assistance, if you do not think you can afford a lawyer. For more information, you are able to phone the Legal Aid office in your region, visit Law Help at or call our Foreclosure Relief Hot Line at (800) 269-0990 for help in finding free legal services in your area.
Look out for Scams
Solutions that sound too good to be true usually are!
Ny law prohibits the collection of such fees generally.
If you have questions about if you consider a victim of mortgage fraud are you or where to turn for help, phone the New York State Department of Financial Services at 1-800-342-3736.
Our staff is able to help you file a charge. We will be able to help you locate professional help and resources in your area and also can answer your questions about mortgages, private debt and the foreclosure process.
File A Charge
Learn how to file a complaint against a controlled entity by facsimile, mail, e mail or in person.
Please use this Homeowner Checklist as a tool for accumulating the crucial documents that should be submitted to the Department with your charge.
Foreclosure Relief Unit
Find out about the attempts of our Foreclosure Relief Unit and Mobile Command Center.
National Mortgage Settlement
If you were foreclosed on between December 31, 2011 and January 1, 2008 by one of the five mortgage servicers involved in the settlement, you possibly eligible for some reparation. The Settlement Administrator and your Attorney General will contact you by email if you qualify for a payment. In case you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator on its toll free hotline at 1-866-430-8358. To find out more about the resolution visit the Office of Mortgage Settlement Oversight.